Committed to long-term customer success

See what makes the Brightflag customer experience different from day one.

Fast implementation

You shouldn’t have to wait a business quarter before the software platform you just purchased is actually ready for use. Brightflag’s expert team ensures a significantly faster time-to-value by guiding you through a proven process that accounts for both technical considerations and team dynamics. In 2020, 75% of our new customers were up and running within two months.

Proactive training

Brightflag customers consistently remark on how easy our software is to use. Even so, we’ve built personalized training sessions into our onboarding program so that you’ll feel comfortable and confident before implementation is complete. This free and friendly assistance is available to both in-house teams and their external vendors.

Brightflag excellent customer service

Responsive support

A business function as critical as legal services deserves fast and effective responses when unexpected issues arise. In 2020, our global support team maintained an average response time of less than one hour and an average resolution time of less than three hours. We’re also continuing to expand our library of self-service resources for you to consult.

Strategic partnership

Transforming your legal operations requires both long-term plans and practical solutions. A Brightflag Customer Success Manager will work with you to set, track, and achieve goals that are personalized to your team and meaningful to your organization. From quarterly business reviews to impromptu strategy sessions, we’re here to be a trusted advisor for many years to come.

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