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Legal Ops 101: Vendor Assessment

Kevin Cohn, Chief Customer Officer

Kevin Cohn, Chief Customer Officer at Brightflag

 

Law firms and alternative legal service providers serve as essential partners to corporate legal teams. However, it’s important to carefully evaluate these partnerships at regular intervals—as you would with any business relationship.

This course explains the value of using a vendor assessment framework; introduces the “assessment triangle” of results, billing, and vendor diversity; and provides recommendations for the frequency and format of assessments.

Kevin Cohn, Chief Customer Officer

Kevin Cohn

Chief Customer Officer at Brightflag

Kevin is Brightflag's Chief Customer Officer, and previously served as Chief Operating Officer at Atypon, a publishing software company (acquired by Wiley), and SVP of Operations at Smartling, a language translation technology and services platform (acquired by Battery Ventures). Kevin has extensive experience building cloud workflow, productivity, and analytics companies. A Member of the Advisory Board of Legal Operators, Kevin is also passionate advocate for the development of the legal operations industry and the professionals working in it, and is a frequent speaker at major legal operations events.

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