The global logistics company used Brightflag to remove inefficiencies and streamline legal operations. Now its 35-strong legal team based in Australia and Asia is using Brightflag’s analytics to inform strategic business cases.
"Brightflag has freed up valuable time for my legal team, by modernising invoicing. We were up and running with Brightflag quickly and were soon generating reports that advised our leadership team where to save legal costs and allocate resources."
Toll’s in-house legal department instructs external law firms on matters relevant to its divisions. Before it implemented Brightflag, the department had:
Toll wanted to modernise legal spend management and carry out a panel review. The company wanted a platform that would inform the review with a clear evidence base:
It chose Brightflag, whose Customer Success and IT Support teams implemented the platform over four weeks. Brightflag’s technology and collaboration with Toll’s project management team limited friction during the rollout.
From go-live, Toll valued having a standardised way to review and approve all invoices. It immediately used the platform for reporting. The key benefits it notices are:
Many of Toll’s external law firms already use Brightflag for other clients. This enabled them to add invoices from go-live, with little need to allow for behavioural change or training.
Brightflag’s Artificial Intelligence has enabled the company to reduce its legal spend and assign litigation matters that should be managed by in-house counsel.
Invoices approval is now simplified and streamlined. The legal department can now produce advanced and precise reports for its divisions – within 15 minutes. These reports are now being included in group-wide and C-Suite reporting.
External law firms now understand clearer billing guidelines. They can submit invoices immediately. As a result, Toll has fewer billing guideline violations, improved communication and better relationships with outside counsel.
Technology underpins Toll’s commitment to continuous improvement, enabling them to deliver transparent and responsive services – hallmarks of its integrated logistics offering. They plan to streamline document management, review their resourcing system, and redouble focus on cost reductions – informed by Brightflag’s advanced Artificial Intelligence.
Interested in how Brightflag could help your legal team? Request a demo with our team at a time that works for you.