Brightflag Customer Results
True stories of in-house teams transforming legal operations and delivering business results with Brightflag.
Ocado
Challenges
- Limited visibility into how outside counsel services were delivered
- Inefficient invoicing process and inconsistent reporting accuracy
- Impending global expansion and renewed cost control mandate
Results
- 100% visibility over spend by region, category, matter, and firm
- ~1,500 hours of admin work collectively avoided in first year
- 5% YoY cost savings via invoice write-downs and discounts
The reporting on partner-to-associate splits has been extremely eye-opening and will allow us to ask law firms for what we want as we move toward more value-based work.
— Amy Brookbanks, Head of Legal Operations
Sonnedix
Challenges
- Difficulty controlling costs consistently and reporting spend accurately
- Many workarounds required to support outside counsel across 8 countries
- In-house lawyers spending too much time addressing low-value tasks
Results
- 100% adoption across global law firm panel within months
- 93% of matters began with assigned budget and featured an AFA
- 5 days from invoice submission to invoice approval, on average
Every corporate legal department can likely reduce costs just by modernizing its financial workflows and resetting vendor expectations. But as you accumulate more data, you eventually unlock an entirely new dimension of cost-saving possibilities.
— Heather Torres, Legal Operations Manager & Senior Legal Counsel, Disputes
Toll Group
Before
- AP system often classified legal matters incorrectly, limiting value of reports
- Approval workflows were confusing both law firms and in-house team
After
- Standardized invoicing helped control costs and improve relationships
- Key reports now compiled for C-suite stakeholders within minutes
- Analytics helped team build successful case for more in-house hiring
We were up and running with Brightflag quickly and were soon generating reports that advised our leadership team where to save legal costs and allocate resources.
— Kate Carlile, Chief Legal Officer
AccuWeather
Before
- Existing accounting software offered little insight into law firm behavior
- Time-intensive, Excel-based reporting processes frustrated in-house team
After
- Realized 20% cost savings within first two months
- Reduced admin burden for in-house attorneys and legal ops staff
With Brightflag, we now have all the components we need to help reduce spend and more effectively direct resources where they're needed.
— Michael Root, Chief Licensing Officer
What results will we deliver together?
Take the next step toward legal ops excellence