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Legal Ops 101: Change Management

Sarah Scales, Head of Product Marketing at Brightflag

 

Facilitating and guiding change is at the heart of what legal operations professionals do. Whether that change takes the form of new legal technologies, operational restructuring, or any other number of organizational improvements, it is important that those working in legal ops approach the process with a well-formulated change management plan.

This course will cover what change management is, when and how to formulate your own change management plan, and a few of the golden rules that should be kept in mind as you begin the process.

Sarah Scales

Head of Product Marketing at Brightflag

Sarah Scales is the Head of Product Marketing at Brightflag. She holds a Bachelor’s Degree in Law and Political Science from Trinity College Dublin, as well as a post-graduate diploma in Software Product Management from Technological University Dublin. Sarah's extensive experience in the legal technology space has served to make her a subject matter expert on a wide variety of topics related to legal operations and in-house legal workflows, including legal invoice review, outside counsel guidelines, legal cost control, and more.

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