Introducing Brightflag’s 2025–2026 Customer Advisory Board

At Brightflag, customer-centricity isn’t a catchphrase; it’s our core operating principle. That’s why, when I joined the company, I chose the title of Chief Customer Officer. It was a deliberate decision to signal that every product innovation, every strategic investment, and every conversation about the future of our business would be grounded in the needs and perspectives of our customers.

Legal teams around the world are embracing AI to gain visibility into their operations with greater ambition than ever before. To ensure Brightflag continues to grow in lockstep with the evolving needs of these teams, we’re thrilled to announce the 2025–2026 Brightflag Customer Advisory Board.

Now entering its second year, the Customer Advisory Board serves as a mechanism for our most engaged and experienced customers to shape the direction of our platform. This year’s Board includes a diverse, global group of legal leaders selected to represent a range of industries, company sizes, and operating models. Their insights will influence our roadmap and strategy, from AI-driven product enhancements to the evolution of outside counsel management best practices.

Aaron Bath, Vice President of Litigation Support & Legal Operations at Balfour Beatty

With more than 25 years of experience in litigation, Aaron leads litigation support and legal operations at Balfour Beatty. He also shares his passion for innovation as an adjunct professor at Southern Methodist University (SMU), where he teaches legal technology, eDiscovery, and litigation management.

Aaron serves on the advisory board for Consero’s Legal Operations and Litigation & Investigations Forums, is a former president of the Dallas Area Paralegal Association (DAPA), and a founding board member of the North Texas Chapter of the Association of E-Discovery Specialists (ACEDS).

Hope Cannon, Director of Legal Operations at Diligent

Hope is a leader with extensive expertise in strategic business development, corporate governance transactions, contract management, and project management. Currently serving as the Director of Legal Operations at Diligent Corporation, Hope leads the global Legal Operations team and oversees numerous initiatives, including artificial intelligence, e-billing, commercial ticketing, and all program management.

Previously, Hope held the position of Senior Legal Operations Manager at Dow Jones & Company, Inc., publisher of The Wall Street Journal. Hope is a professional violinist and holds several Lean 6 Sigma belts and project management certifications.

Terrene Collins, Director of Legal Operations & Chief of Staff at Panasonic

Terrene Collins is a seasoned legal operations leader with over a decade of experience enhancing efficiency, ensuring compliance, and fostering strategic growth within legal departments.

Terrene currently serves as the Director of Legal Operations at Panasonic Corporation of North America. In this role, she drives the legal department’s efficiency and strategic initiatives. Terrene is also the Vice Chair of ACC’s Legal Operations Network, bringing her years of expertise in vendor management, legal tech optimization, and strategic planning to the Network.

Michelle Garza, Legal Operations Manager at Generate Capital

Michelle Garza is a Legal Operations Manager at Generate Capital, a renewable energy investment firm. She brings extensive expertise in entity management and corporate governance. Michelle holds a B.S. in Business Management Economics and is an ABA-certified Paralegal. Michelle is passionate about building legal processes and structures that enable long-term growth and operational efficiency.

Todd Kang, Senior Product Group Manager at Reckitt

Todd Kang is a results-driven professional with extensive experience overseeing operations, program delivery, and service integration and management.

At Reckitt, Todd develops and leads an international team by applying innovative architectural thinking to deliver positive, value-driven outcomes.

Lindsey Marandola, Director of Legal Operations at Temple Health

Lindsey brings a unique perspective to legal operations, drawing on her experience as both outside and in-house counsel. This background enables her to align legal strategy with broader business goals.

As Director of Legal Operations at Temple Health, she leads efforts to streamline workflows, enhance efficiency, and elevate the value of the legal department. Lindsey is passionate about leveraging legal operations and technology to tackle challenges, foster collaboration, and support long-term organizational growth.

Susan Packal, Head of Global Legal Operations at Atlassian

Returning as a Customer Advisory Board member for a second year, Susan is widely regarded as a legal operations thought leader. She has previously held senior legal ops roles at companies like eBay, Uber, and Twilio. She also founded High Desert Legal Ops, an organization that partnered with GCs and leadership teams to develop strategic and operational roadmaps.

Rhiannon Schouten, Legal and IP Operations Specialist

Also returning for a second Board term, Rhiannon began her career as a lawyer in London before transitioning into project management and—ultimately—legal operations.

Her extensive legal experience and operational expertise give her unique insights into legal operations strategy and best practices.

Kathrin Veith, Manager, Legal Spend at Lufthansa

Kathrin is an expert in legal spend management, and is responsible for managing the global legal spend of Lufthansa group.
Kathrin also has a strong background in digital product development and international stakeholder coordination, having served as a manager of online product development for Lufthansa. She is multilingual, tech-savvy, and brings a proactive, structured approach to cross-functional collaboration and project execution.

Dan Young, Chief of Staff, Senior Director of Legal Operations at SharkNinja

At SharkNinja, Dan provides strategic and operational leadership to the General Counsel and legal department. He previously held roles at EY as a Legal Function Consultant and at Boston Scientific as Head of Legal Business Operations.

Dan is a returning member of Brightflag’s Customer Advisory Board, having served on the Board from 2024 to 2025. He also currently serves as Chair of the ACC Legal Operations Network, where he has been a long-standing executive committee member, speaker, and advocate. A champion for diversity and inclusion, Dan has contributed actively to LGBTQA+ resource groups.

Shaping the Future of Legal Operations

To this year’s Board members: thank you for your expertise, insights, and partnership. Together, we’ll continue advancing the practice of legal operations and delivering technology that empowers in-house teams to gain complete visibility into legal work and spend.