Case Study: From Good to Great: How Syngenta Keeps Improving Its Legal Operations

Roles were clear, processes were standardized, and reports were reliable. No small feat for a legal operations function responsible for empowering 220 colleagues and 340 law firms in support of a business operating across 60 countries.

But “good enough” isn’t a phrase overheard at Syngenta headquarters.

When it came time to renew the contract with its legal operations software provider in late 2019, several limitations were discussed. After exploring Brightflag’s patented technology and consulting with its expert team, Syngenta decided it was time for a bold change.

One year after switching to Brightflag, Syngenta’s key achievements included:

• Complete visibility across their global legal operations
• Increased automation of invoicing workflows
• Expanded use of accruals in multiple practice areas
• Development of pricing and performance benchmarks

As a result of these achievements, Syngenta was able to save the equivalent of 10% of its legal spend in the first half of 2021.

So what made Brightflag the best partner for Syngenta? And what key steps led to their success? See all the answers in the complete case study.