From Good to Great: How Syngenta Keeps Improving Its Legal Operations
Roles were clear, processes were standardized, and reports were reliable. No small feat for a legal operations function responsible for empowering 220 colleagues and 340 law firms in support of a business operating across 60 countries.
But “good enough” isn’t a phrase overheard at Syngenta headquarters.
When it came time to renew the contract with its legal operations software provider in late 2019, several lingering concerns and limitations were discussed. And after exploring Brightflag’s patented technology and consulting with its expert team, Syngenta decided it was time for a bold change.
One year after switching to Brightflag, key achievements included:
- Complete visibility across global operations
- Increased automation of invoicing workflows
- Expanded use of accruals in multiple practice areas
- Development of pricing and performance benchmarks
As a result, Syngenta was able to recoup the equivalent of 10% of its gross legal spend in H1 2021.
So what made Brightflag the best partner for Syngenta? And what key steps led to their mutual success? See all the answers in the complete case study.