The Total Economic Impact™ of Replacing a Legacy ELM with Brightflag

A Forrester Total Economic Impact™ study commissioned by Brightflag, January 2026

Brightflag commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the return on investment and potential financial impact of Brightflag’s e-billing and matter management platform for teams replacing an ELM platform with Brightflag.

What the Forrester Total Economic Impact™ study found:

• 335% ROI over three years for the composite organization replacing a legacy ELM with Brightflag
• 2% of legal spend recouped through enforcement of billing guidelines
• Payback in under 6 months
• 10 weeks implementation time, including migration

_{Results are based on a three-year composite organization modeling and interviewed customer experiences. Results are not guaranteed and may vary.}