The Total Economic Impact™ Of Brightflag for First-time ELM Buyers

A Forrester Total Economic Impact™ study commissioned by Brightflag, January 2026

Brightflag commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the return on investment and potential financial impact of Brightflag’s e-billing and matter management platform for teams implementing an ELM platform for the first time.

The study models the experience of a composite organization that previously relied on manual processes and spreadsheets to manage legal spend.

What the Forrester Total Economic Impact™ study found:

• 387% ROI over three years for the composite organization implementing Brightflag as its first ELM
• 4% of legal spend recouped through enforcement of billing guidelines
• Payback in under 6 months
• 6 weeks implementation time

_{Results are based on a three-year composite organization modeling and interviewed customer experiences. Results are not guaranteed and may vary.}